If you live in Balbriggan (Dublin), simply enter your Eircode on our app and you will be notified if your Eircode is valid for drone delivery.
The drone delivery service is very safe and the Manna drone has multiple safety systems in place should there be any issue. In the extremely unlikely event of a total flight failure, the drone has a parachute attached that will deploy and bring it gently to the ground.
Manna also has additional safety procedures in place for these trials. At any point a trained and licensed pilot can take control of the drone if there is a suspected problem. We also have trained spotters along the route and at the drop-off point and these personnel are in constant radio communication with the pilot and the reserve pilot.
The Manna drone is much less noisy than hobbyist drones you may have seen locally or indeed used yourself. We also fly at a 60m height where the drone cannot be heard at all. For previous trials customer surveys have shown that almost all users felt the drone noise level was very unintrusive and in fact you can't even hear the drones if you're indoors.
The drone journey itself will be no more than 2 or 3 minutes. However, depending on your order and the number of orders in the queue before you there may be a wait time at busy periods. You will be able to track the status of your order and the drone flight path in the app.
We will have multiple stores on the ordering website, but you will need to place separate orders with each store that you wish to order from. For example, if you wish to order groceries from Tesco and a coffee from a local coffee shop you will need to place 2 separate orders.
As the drone journey will only be 2 to 3 minutes your food should be in superb condition when it arrives. Priority will be given to hot food deliveries (and ice cream!) over other items.
You can pay with your credit or debit card when you place your order. We do not accept cash payment, and of course our drones will never expect a tip!
You do not need a computer to make an order, but you will need a smartphone or tablet.
You can download the Manna Drone Delivery app from the Apple App Store or Google Play Store.
The maximum weight of goods is currently 2kg. Please bear this in mind when ordering. Currently we do not have a weight calculator but ask you to use your own judgement for now. If your order is heavy, don't worry - we will inform you and automatically cancel the order and you won't be charged.
There is a limit on the size of the package. Your order should fit in a package size of 25cm x 25cm x 14cm (about the size of a shoe box!)
Yes, you can! You can place as many orders as you wish, and we really welcome repeat orders. We've been known to occasionally add some little rewards in deliveries to thank our most loyal customers! Don't be surprised if the odd tub of ice cream "stows away" in your delivery
The drone can technically fly just fine in the rain but for these trials we will pause the service while it's raining. We can also deliver in quite strong winds, but we may choose to suspend the service for safety reasons if there is a persistent and very strong wind.
We fly 7 days a week, 8am to 9pm
Yes, you can. Or you can simply request ASAP!
For safety management reasons we have a camera on the drone during the flight, but no recording takes place.
Currently we limit the drone to 2km radius from our operations base. In Balbriggan, the operations base is at the Millfield Shopping Centre.
The drone flies at approximately 60m height.
The thread is biodegradable so you can safely dispose of it in your bin. But feel free to keep as a souvenir!
No, you should stay indoors or positioned well away from the drop zone until the drone has departed. There will be a Manna member of staff nearby to advise you on this at the delivery time.
Once the order is accepted by Manna you will be notified and provided with a link where you can track the progress of your order right up until your package arrives, including the progress of the drone in the air.
If the store doesn't have an item that you ordered, we will cancel your order and you will not be charged.
If your order is too heavy or the volume is too large for delivery, then your order will not be accepted. You will be notified and you will not be charged.
You can claim your Tesco Clubcard points by bringing your receipt to the Tesco store at a later date where Tesco staff will credit you with your points.
Please request this via our chat feature on the app by tapping on Menu > Support.