Frequently Asked Questions

Is my house in the delivery zone?

The drone delivery service is operating in the central Oranmore area. To check if we deliver to you enter your Eircode on our app.

Is it safe?

The drone delivery service is very safe and the Manna drone has multiple safety systems in place should there be any issue. In the extremely unlikely event of a total flight failure, the drone has a parachute attached that will deploy and bring it gently to the ground.

Manna also has additional safety procedures in place for this trial. At any point a trained and licensed pilot can take control of the drone if there is a suspected problem. We also have trained spotters along the route and at the drop off point and these personnel are in constant radio communication with the pilot and the reserve pilot.

Is it noisy?

The Manna drone is much less noisy than hobbyist drones you may have seen locally or indeed used yourself. We also fly at a 60m height where the drone cannot be heard at all. In previous trials, customer surveys have shown that almost all users felt the drone noise level was very unintrusive and in fact you can't even hear the drones if you're indoors.

How long will my delivery take?

The drone journey itself will be no more than 2 or 3 minutes. However, depending on your order and the number of orders in the queue before you there may be a wait time at busy periods. You will be able to track the status of your order with the supplied link and will know the moment the drone has taken off with your order!

Can I order from multiple stores?

We have multiple stores to choose from in our app, but you will need to place separate orders with each store that you wish to order from. For example, if you wish to order groceries from Tesco and a coffee from a local coffee shop you will need to place 2 separate orders. 

Will my food be hot when it arrives?

As the drone journey will only be 2 to 3 minutes your food should be in superb condition when it arrives. Priority will be given to hot food deliveries (and ice cream!) over other items.

How do I pay?

You can pay with your credit or debit card when you place your order. We do not accept cash payment, and of course our drones will never expect a tip!

Do I need a computer to order?

You do not need a computer to make an order, but you will need a device that runs Android or iOS.

What is the maximum weight of goods I can order?

The maximum weight of goods is 2kg. Please bear this in mind when ordering. Currently we do not have a weight calculator but ask you to use your own judgement for now. If your order is heavy, don't worry - we will inform you and automatically cancel the order and you won't be charged. 

Is there a limit on the size of the package?

There is a limit on the size of the package. Your order should fit in a package size of 25cm x 25cm x 14cm (about the size of a shoe box!) 

Can I place multiple orders?

Yes, you can! You can place as many orders as you wish, and we really welcome repeat orders. We've been known to occasionally add some little rewards in deliveries to thank our most loyal customers! Don't be surprised if the odd tub of ice cream "stows away" in your delivery.

Will the drone deliver in the wind and rain?

The drone can technically fly just fine in the rain but for these trials we will pause the service while it's raining. We can also deliver in quite strong winds, but we may choose to suspend the service for safety reasons if there is a persistent and very strong wind.

What days of the week is the service available?

Wed 10am - 2pm
Thurs 10am - 2pm & 5pm - 8pm
Fri 10am - 2pm & 5pm - 9pm
Sat 10am - 2pm & 5pm - 9pm
Sun 10am - 6pm

Can I choose the date and time I want the delivery?

Yes, you can! You can do this in the ordering app.

Is there a camera on the drone and does it record?

For safety management reasons we have a camera on the drone during the flight, but no recording takes place. 

What is the maximum distance the drone can fly?

Currently we limit the drone to 2km radius from our operations base at the Tesco shopping centre.

What height does the drone fly at?

The drone flies at approximately 60m.

What do I do with the thread that the package is lowered on?

The thread is biodegradable so you can safely dispose of it in your bin. But feel free to keep as a souvenir!

Can I be in my garden when the drone arrives?

No, you should stay indoors or positioned well away from the drop zone until the drone has departed. There will be a Manna member of staff nearby to advise you on this at the delivery time. 

How will I know what time the drone will arrive?

Once the order is accepted by Manna you will be notified via our app where you can track the progress of your order right up until your package arrives, including the progress of the drone in the air.

What happens if I place an order and the store doesn't have the goods?

If the store doesn't have an item that you ordered, we will cancel your order and you will not be charged.

What happens if my order is over the 2kg weight or is too large for the package?

If your order is too heavy or the volume is too large for delivery, then your order will not be accepted. You will be notified and you will not be charged.

If the order is from Tesco can I get my Tesco Clubcard points?

You can claim your Tesco Clubcard points by bringing your receipt to the Tesco store at a later date where Tesco staff will credit you with your points.

How do I stop receiving SMS messages from Manna?

Please request this via our chat feature on https://fd.manna.aero